Exchanges and Returns

Last Updated: [16-Aug-2026]

We want you to love your Jeb Ecoire purchase. If your order does not meet your expectations, we offer returns or exchanges subject to the conditions below.

1. Eligibility for Returns

A return request may be raised within [7/14] days of receiving the product.

To be eligible for a return or exchange, the product must:

  • Be unused and in its original condition;

  • Not have been worn, washed, altered or damaged;

  • Have all original tags, labels and packaging intact;

  • Include any accessories supplied with the product; and

  • Be accompanied by valid proof of purchase.

Products showing signs of use, damage, stains, odour, scratches or alteration may not qualify for return or exchange.

2. How to Request a Return or Exchange

To initiate a return or exchange, contact us at [Email Address] within [7/14] days of delivery.

Please provide:

  • Order number;

  • Product name;

  • Reason for return/exchange;

  • Photographs or videos, where applicable; and

  • Any other information reasonably required to process the request.

Our team will review the request and provide return instructions where applicable.

3. Damaged or Defective Products

If your product arrives damaged, defective or incorrect, please contact us within 48 hours of delivery and provide clear photographs of the product and packaging.

After verification, we may offer a replacement, repair, exchange or refund, as appropriate.

4. Products Not Eligible for Return

Unless required by applicable law, the following may not be eligible for return:

  • Products that have been used or damaged after delivery;

  • Products altered or customised at the customer's request;

  • Products returned without original packaging or tags;

  • Products damaged due to improper care or storage; and

  • Gift cards or other non-returnable products specifically identified on the website.

5. Exchange

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer an alternative product or refund, subject to the applicable terms.

6. Sale and Promotional Products

Products purchased during a sale or promotional period are [eligible/not eligible] for return or exchange, unless otherwise stated on the product or promotion page.

7. Refunds

Once a returned product has been received and inspected, we will notify you whether the return has been approved.

Approved refunds will be processed through the original payment method, wherever possible.

The time taken for the refund to reflect in your account may depend on your bank or payment service provider.

8. Return Shipping

For approved returns due to a manufacturing defect, incorrect product or damage during delivery, Jeb Ecoire will [bear/arrange] the applicable return shipping cost.

For returns due to a change of mind, incorrect selection or other customer-related reasons, [the customer may be responsible for return shipping costs], subject to applicable law.

9. International Returns

International returns may be subject to additional shipping, customs, duties or tax requirements.

Unless the return is due to a defect, incorrect product or other issue attributable to us, international return costs and applicable charges may be the responsibility of the customer.

10. Cancellation

Order cancellation requests may be accepted only before the order has been dispatched.

Once an order has been shipped, it may be subject to our return policy.

11. Contact Us

For return or exchange requests:

Email: [info@jebecoire.com]
Order Number: Please mention your order number in the subject line.